Privacy Policy
Introduction
We are pleased about your interest in our website. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.
Data Protection Officer
Max Borgmann is responsible for data protection at Alpine Biolabs.
Data Processing
We collect and process personal data only on the basis of legal provisions. All personal information is encrypted using SHA256 through the AWS Key Management System.
Personal Data We Process
The following personal data will be saved in our database, which is hosted on a server in the EU in a fully encrypted format:
- First and last name
- Address
- Phone number / Email address
- Company
- Gender
- IP address / User Agent (Browser / Operating system)
- Shipping data including created shipping labels
- Certificate files & order notes
Legal Basis: Processing is based on contract necessity (Art. 6(1)(b) GDPR) for orders and consent (Art. 6(1)(a) GDPR) for newsletters/waitlist data.
Cookies
Our website uses the following cookies to improve your experience:
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| tos_consent | Terms of Service consent for orders | 10 days | Necessary Cookie |
| cookiePreferences | Stores cookie preferences | 1 year | Necessary Cookie |
| NEXT_LOCALE | Stores language settings | 1 year | Necessary Cookie |
| cookieConsent | Stores cookie consent | 1 year | Necessary Cookie |
Users can modify their preferences at any time by clicking the “Manage Preferences” button in the bottom-right corner.
Data Storage and Processing
We use the following services for data storage and processing:
- EU-Server from Greengeeks LLC. for hosting internal MySQL relational databases with backups (Location: Amsterdam, NL)
- Shopify Inc. EU-based server for managing orders, payments, and personal data
Note: All data is stored on EU-based servers with full encryption. No data is transferred outside the EEA.
Your Rights
As a data subject, you have the following rights regarding your data:
- Right to information (Art. 15 GDPR)
- Right to deletion of data (Art. 17 GDPR)
- Right to correction of data (Art. 16 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to withdraw consent and object to data processing (Art. 21 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
You can exercise these rights by contacting us at info@alpinebiolabs.eu or using the contact form at www.alpinebiolabs.eu/contact. Requests will be processed within one month, as required by GDPR Art. 12(3).
Contact Information
Website operator: Alpine Biolabs FlexCo
Email: info@alpinebiolabs.eu
Contact Retention: Newsletter/waitlist data is stored for 1 year; contact form data for 2 years. Customer data is retained for audit and legal compliance purposes and will be securely deleted upon request once legally permitted.